This applies to *NON-AZURE* Customers delivering Business System and other Feed Files to feeds.dpsadtrackercloud.com via FTP/SFTP.
DNS changes have been complete since 9:15AM US/EST to redirect feeds.dpsadtrackercloud.com to the newer FTP/SFTP Server. The TTL on this DNS record was set to 600s (5 minutes), so this change should have already taken effect everywhere. Some companies may need to restart their transfer service if their Business System caches the DNS/IP.
Make sure you stay using the name "feeds.dpsadtrackercloud.com" for transfers, though now it should resolve to an address starting with "20" instead of the old one starting with "208".
As part of the planning for this move, we've captured the IP Addresses of all of the systems that have successfully sent to us in the past thirty (30) days. We've taken those IP Addresses and made firewall allowances *ONLY* for those addresses on the new system. After this change, if you have issues sending feed files to us, please open a ticket and provide both your FTP Username and the IP Address(es) from which you're sending along with whatever error message you're seeing (most likely "Connection refused"). We can make allowances very quickly for any that were either missed or if you need to make a change. Both the username and IP Address(es) are *REQUIRED* to be able to help make a new allowance.
Finally, sometime in Q1 2023, we will move anyone still using FTP to SFTP. If you would like to move to SFTP at your own convenience sooner than this, please reach out with a ticket including your existing FTP Username and we can provide you updated, encrypted SFTP credentials. This does not have to be done now, but we provide this as an option in case your IT Departments have some available project time before this. The only change should be updated credentials and the protocol switch. All pathing is identical.
Posted Nov 27, 2022 - 09:41 EST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 27, 2022 - 09:02 EST
Scheduled
This applies to *NON-AZURE* Customers delivering Business System and other Feed Files to feeds.dpsadtrackercloud.com via FTP/SFTP.
On the morning of Sunday, November 27 US/EST, we will be migrating to a newer FTP/SFTP Server. As part of the planning for this move, we've captured the IP Addresses of all of the systems that have successfully sent to us in the past thirty (30) days. We've taken those IP Addresses and made firewall allowances *ONLY* for those addresses on the new system. After this change, if you have issues sending feed files to us, please open a ticket and provide both your FTP Username and the IP Address(es) from which you're sending along with whatever error message you're seeing (most likely "Connection refused"). We can make allowances very quickly for any that were either missed or if you need to make a change.
Finally, sometime in Q1 2023, we will move anyone still using FTP to SFTP. If you would like to move to SFTP at your own convenience sooner than this, please reach out with a ticket including your existing FTP Username and we can provide you updated, encrypted SFTP credentials. This does not have to be done now, but we provide this as an option in case your IT Departments have some available project time before this. The only change should be updated credentials and the protocol switch. All pathing is identical.
Thank you and, to our US Customers, have a very Happy Thanksgiving!
Posted Nov 23, 2022 - 09:46 EST
This scheduled maintenance affected: DPS AdTracker®:Cloud Platform Services (Order Entry / Business System Feeds, FTP / SFTP Intake Services) and Microsoft Azure + Office Cloud Services (DPSCLOUD - USA-based Hosting).