DPS AdTracker Status

All Systems Operational

About This Site

We attempt to update our customers in realtime as issues either directly or indirectly impact DPS Cloud Services. All users of the DPS Support Desk are automatically registered for updates. If you'd like to receive realtime communications, please click subscribe on the top of this page.

The majority of the time, issues are related to customer Internet Service Providers (ISPs) or hand-offs between them. To check on current known Global ISP Issues, check both https://app.fing.com/internet/outages and https://downdetector.com

All systems are hosted in the Microsoft Azure Cloud. To check for Global Issues and Outages related to Microsoft Azure, visit https://status.azure.com and click on the continent that your system is hosted in. For issues related to Microsoft Office, visit https://status.office.com and click on the services you use.

For Global Issues and Outages related to Adobe Creative Cloud, visit http://status.adobe.com and click on the services you use.

If you are having an issue unrelated to any of this, please log a ticket at https://dpsadtracker.zendesk.com

Uptime over the past 90 days. View historical uptime.

DPS AdTracker®:Cloud Platform Services Operational

90 days ago

99.96 % uptime

Today

Order Entry / Business System Feeds Operational

AdTracker:Online (ATOL) Websites Operational

ATOL Services (Submission, Proofing, Insert, Mail) Operational

Output Systems (AutoEPS, Preflight, Toning) Operational

Third-Party Vendor Integrations Operational

Customer Provided Systems / Other Operational

FTP / SFTP Intake Services Operational

DPS AdTracker:AI Ad Copy Assistant Operational

90 days ago

99.96 % uptime

Today

DPS AdTracker®:Customer Support + Development Operational

DPS Connect Remote Support (connect.dpsadtracker.com) Operational

DPS Help Desk (dpsadtracker.zendesk.com) Operational

Microsoft Azure + Office Cloud Services Operational

90 days ago

99.96 % uptime

Today

Azure Active Directory (AAD) Operational

Microsoft Teams + Phone System Operational

Windows Virtual Desktop (WVD) Operational

Datacenter / Internet Connectivity Operational

DPSCLOUD - USA-based Hosting Operational

DPSCLOUD - East Asia/Oceania-based Hosting Operational

DPSCLOUD - India-based Hosting Operational

Azure - North Central US (Chicago) Region Operational

Azure - South Central US (San Antonio) Region Operational

Azure - East Central (Virginia) Region Operational

Azure - East Asia (Hong Kong) Region Operational

Azure - New Zealand (Auckland) Region Operational

Azure - West India (Mumbai) Region Operational

Microsoft Office 365 Services Operational

Microsoft Bing Search Engine and Services Operational

90 days ago

99.96 % uptime

Today

Microsoft Copilot Operational

90 days ago

99.96 % uptime

Today

Azure OpenAI Services Operational

90 days ago

99.96 % uptime

Today

Third-Party Cloud Services + Applications Operational

90 days ago

99.97 % uptime

Today

Google Apps Google Docs Operational

Google Apps Google Drive Operational

Google Apps Google Chat Operational

Google Apps Gmail Operational

1Password AWS S3 (us-standard) Operational

1Password AWS CloudFront Operational

1Password AWS route53 Operational

1Password Syncing items between your devices Operational

1Password Sign in Operational

1Password Syncing items between your devices Operational

1Password Access to passwords and other items Operational

1Password Multi-factor Authentication (MFA) Operational

1Password Saving password and other items Operational

1Password SSO (Single Sign On) Operational

1Password Multi-factor Authentication (MFA) Operational

1Password Saving password and other items Operational

1Password Access to passwords and other items Operational

Akamai Edge Delivery Operational

Akamai Global Traffic Management Operational

Akamai Image Management Operational

GitHub Copilot Operational

GitHub Actions Operational

GitHub API Requests Operational

GitHub Codespaces Operational

GitHub Git Operations Operational

GitHub Issues Operational

GitHub Packages Operational

GitHub Pages Operational

GitHub Pull Requests Operational

GitHub Webhooks Operational

GitHub Visit www.githubstatus.com for more information Operational

SendGrid API Operational

SendGrid Billing Operational

SendGrid Email Activity Operational

SendGrid API v3 Operational

SendGrid SMTP Operational

SendGrid API v2 Operational

SendGrid Marketing Campaigns Operational

SendGrid Statistics Operational

SendGrid Website Operational

SendGrid Event Webhook Operational

SendGrid Parse API Operational

OpenAI ChatGPT Operational

90 days ago

99.96 % uptime

Today

Google Search Engine and Services Operational

90 days ago

100.0 % uptime

Today

DuckDuckGo Search Engine and Services Operational

90 days ago

99.96 % uptime

Today

Adobe Creative Cloud (Login, Licensing, Cloud Services) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Microsoft+CrowdStrike Global IT Outage lingering impact

Resolved - Microsoft has updated all the status pages except for Virtual Machines (VMs) that they have resolved issues and customers should see relief. Please continue to monitor Microsoft's pages for further details.

Azure: https://azure.status.microsoft/en-us/status/

Office 365: https://status.cloud.microsoft

Xbox Live: https://support.xbox.com/en-US/xbox-live-status
Jul 19, 11:55 EDT

Monitoring - Since the initial reporting, this problem has widened significantly. This is not something that DPS controls in any way -- it is extenral to DPS and is a large global issue that has impacted emergency services, airlines, banks, governments, etc.

Microsoft now states that "Users may notice that some of the affected users are seeing relief as we continue to mitigate the impact."

Impacted services may include but are not limited to the following:
- PowerBI: Users may notice that their service is in read-only mode while we address impact.
- Microsoft Fabric: Users may notice that their service is in read-only mode while we address impact.
- Microsoft Teams: Users may be unable to leverage Microsoft Teams functions including presence, group chats, and user registration.
- Microsoft 365 admin center: Admins may be intermittently unable to access the Microsoft 365 admin center and any action may be delayed if accessible.

Microsoft believes that the following services are recovered or recovering:
- Microsoft Defender
- Microsoft Defender for Endpoint
- Microsoft Defender Experts
- Microsoft Intune
- Microsoft OneNote
- OneDrive for Business
- SharePoint Online
- Windows 365
- Viva Engage
- Microsoft Purview

What happened?

Microsoft (among other companies) continues to suffer from a global outage that has affected its services including Office 365, Azure, and Xbox Live. It has been confirmed that the issue is due to a faulty update from a firm used by other companies as well -- CrowdStrike. The faulty update from CrowdStrike caused the "Blue Screen of Death" (BSOD) or more generally Microsoft services to crash. Both CrowdStrike and Microsoft are working to resolve the issue. The outage has affected users worldwide and has caused a lot of frustration for those who rely on Microsoft services for work and personal use. Some users are completely unable to work, while others are able to work unaffected.

Microsoft stated this on the Azure Support Twitter/X Account (https://x.com/AzureSupport/status/1814226224937402684) earlier this morning:
"We experienced a Storage incident in Central US which had downstream impact to a number of Azure services. This is currently mitigated, however we are still in the process of validating recovery to a small percentage of those downstream services. This was communicated to affected customers via the Service Health dashboard in the Azure portal. We are also aware of an issue impacting Virtual Machines running Windows, running the CrowdStrike Falcon agent, which may encounter a bug check (BSOD) and get stuck in a restarting state. While this is an external dependency, we are currently investigating potential options for Azure customers to mitigate and will be providing updates via the status page here: https://azure.status.microsoft/en-us/status/ as well as our Azure portal, where possible."

Microsoft has also stated that service recovery began around 4:30AM and services should start coming right within the next few hours.

You may use these links to monitor the various issues directly from Microsoft:

Azure: https://azure.status.microsoft/en-us/status/

Office 365: https://status.cloud.microsoft

Xbox Live: https://support.xbox.com/en-US/xbox-live-status

For deeper understanding, here are some news articles from reputable sources:

USAToday: https://www.usatoday.com/story/money/2024/07/19/global-outage-communications-systems/74465953007/

c|net: https://www.cnet.com/tech/services-and-software/microsoft-global-outage-explained-911-lines-down-flights-grounded-and-more/

Windows Central: https://www.windowscentral.com/microsoft/mitigation-actions-microsoft-cloudstrike-outages

MSPowerUser: https://mspoweruser.com/is-microsoft-down-heres-what-you-need-to-know-about-recent-crowdstrike-fiasco/

We will continue to monitor the situation, however, this is outside our control and is a global impact issue.
Jul 19, 09:19 EDT

Users may be unable to access various Microsoft 365 apps and services

Resolved - Last update from DPS on this. (This is not related to the current global issue with CloudStrike)

https://status.cloud.microsoft/

Title: Users may be unable to access various Microsoft 365 apps and services

User impact: Users may be unable to access various Microsoft 365 apps and services.

More info: Users may notice that some of the affected users are seeing relief as we continue to mitigate the impact.

Impacted services may include but are not limited to the following:
- PowerBI: Users may notice that their service is in read-only mode while we address impact.
- Microsoft Fabric: Users may notice that their service is in read-only mode while we address impact.
- Microsoft Teams: Users may be unable to leverage Microsoft Teams functions including presence, group chats, and user registration.
- Microsoft 365 admin center: Admins may be intermittently unable to access the Microsoft 365 admin center and any action may be delayed if accessible.

Our internal telemetry and customer signals indicate that the following services are recovered:
- Microsoft Defender
- Microsoft Defender for Endpoint
- Microsoft Defender Experts
- Microsoft Intune
- Microsoft OneNote
- OneDrive for Business
- SharePoint Online
- Windows 365
- Viva Engage
- Microsoft Purview

Current status: We're continuing to see an improvement in service availability across multiple Microsoft 365 apps and services. We're closely monitoring our telemetry data to ensure this upward trend continues as our mitigation actions continue to progress.

Scope of impact: This issue may be impacting any user attempting to use various Microsoft 365 apps and services.

Start time: Thursday, July 18, 2024, at 9:56 PM UTC

Preliminary root cause: A configuration change in a portion of our Azure backend workloads, caused interruption between storage and compute resources which resulted in connectivity failures that affected downstream Microsoft 365 services dependent on these connections.
Jul 19, 04:45 EDT

Update - Latest update from Microsoft:

Title: Users may be unable to access various Microsoft 365 apps
and services User impact: Users may be unable to access various Microsoft 365 apps
and services. More info: Users may notice that some of the affected users are
seeing relief as we continue to mitigate the impact. Impacted services may include but are
not limited to the following: - SharePoint Online: Users may be
unable to access SharePoint Online sites. - OneDrive for Business: Users may be
unable to access OneDrive for Business content. - Microsoft Teams: Users may be unable
to leverage Microsoft Teams functions including chat, messaging, and meeting
management. - Microsoft Intune: Users may
experience failures with device check-in, syncing and device enrollment. - PowerBI: Users may notice that their
service is in read-only mode while we address impact. - Microsoft Fabric: Users may notice
that their service is in read-only mode while we address impact. - Microsoft Defender: Users may be
intermittently unable to access the Microsoft Defender portal. Additionally,
users may notice delays of up to two hours when raising new detections. - Microsoft Defender for Endpoint:
Admins and users may notice API requests failing and errors when opening Alerts
in the Alerts page. - Viva Engage: Users may be unable to
access Viva Engage. - Microsoft 365 admin center: Admins
may be intermittently unable to access the Microsoft 365 admin center and any
action may be delayed if accessible. - Microsoft Purview: Users will see a
delay in events being processed in Microsoft Purview. Current status: We're continuing to notice service health improvements and
users will gradually see relief as our efforts progress. Concurrently, we're
still developing a fix to address the underlying issue of this incident. We
appreciate your organization's patience and understanding while we resolve this
event.
Jul 18, 23:40 EDT

Identified - Microsoft is currently experiencing a Global Issue with Office 365 (including Microsoft Teams & Drive). Customers that leverage these services may see sporadic impact. There is nothing that DPS can do about this, as these are not under our control.

https://status.cloud.microsoft/

Title: Users may be unable to access various
Microsoft 365 apps and services

User impact: Users may be unable to access various
Microsoft 365 apps and services.

More info: Impact includes but is not limited to the
following apps and services:

SharePoint: Users may be unable to access SharePoint Online
sites.

OneDrive: Users may be unable to access OneDrive for Business content.

Teams: Users may be unable to leverage Microsoft Teams functions including
chat, messaging, and meeting management.

Power BI - Users may be unable to access the Power BI service and receive an
error message. (Something went wrong. Please try again later), or will show as
read-only.

Microsoft Admin Center: Admins may be intermittently unable to access the
Microsoft 365 admin center and any action may be delayed if accessible.

Microsoft Intune: Users may experience failures with device check-in, syncing
and device enrollment.

Viva Engage: Users may be unable to access Viva Engage.

Current status: We remain focused on redirecting the
impacted traffic to healthy systems as we investigate the root cause. Your
organization may experience relief as our mitigation efforts progress. We
understand the impact that this issue may have on your organization and we're
continuing to treat this event with the highest priority.
Jul 18, 21:01 EDT

Jul 18, 2024

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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