All Systems Operational
Order Entry / Business System Feeds Operational
AdTracker:Online (ATOL) Websites Operational
ATOL Services (Submission, Proofing, Insert, Mail) Operational
FTP / SFTP Intake Services Operational
Remote Desktop Connectivity Operational
Output Systems (AutoEPS, Preflight, Toning) Operational
Third-Party Vendor Integrations Operational
Customer Provided Systems / Other Operational
Datacenter / Internet Connectivity Operational
Azure Active Directory (AAD) Operational
90 days ago
100.0 % uptime
Today
Microsoft Office 365 Services Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams + Phone System Operational
90 days ago
100.0 % uptime
Today
Windows Virtual Desktop (WVD) Operational
90 days ago
100.0 % uptime
Today
Microsoft Azure Cloud Hosted Systems Operational
90 days ago
100.0 % uptime
Today
DPSCLOUD - USA-based Hosting Operational
90 days ago
100.0 % uptime
Today
DPSCLOUD - East Asia/Oceania-based Hosting Operational
90 days ago
100.0 % uptime
Today
DPSCLOUD - India-based Hosting Operational
90 days ago
100.0 % uptime
Today
DPS Help Desk (dpsadtracker.zendesk.com) Operational
90 days ago
100.0 % uptime
Today
DPS Connect Remote Support (connect.dpsadtracker.com) Operational
90 days ago
100.0 % uptime
Today
Adobe Creative Cloud (Login, Licensing, Cloud Services) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 27, 2022
Postmortem - Read details
Jun 27, 17:04 EDT
Resolved - It appears the handoff issue may be resolved. We will continue monitoring and re-open if the issue recurs.

If you have any "stuck" ads that are on a DELIVERY RETRY/DELIVERY FAIL, you should attempt to re-approve them.

Jun 27, 16:25 EDT
Investigating - We are currently investigating a network outage which appears to be occurring with a handoff between Spectrum, Level3/CenturyLink, and CrownCastle. We will have more information as this becomes available.

This is only impacting a subset of customers -- within that subset, only customers hosted in the NY and VA Datacenter.

This does not appear to be impacting Azure Hosted Datacenter.

Jun 27, 16:13 EDT
Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022
Resolved - This appears to now be resolved with Spectrum.
Jun 21, 23:36 EDT
Update - While some users are able to now connect just fine, other Spectrum users continue to see nuisance conditions that it can make the desktop experience seem to lag behind user input, can result in sessions stating "Reconnecting...", desktops that momentarily disconnect, or final delivery files going to DELIVERY RETRY/DELIVERY FAIL. These same users confirm that sometimes websites do not load on their computer locally, but a refresh brings them up. Further confirming the ISP issue.

None of the DPSCLOUD hostings leverage Spectrum as a primary circuit, so those systems are completely unaffected and have remained online. That said, if your office or your telecommuting users leverage Spectrum and/or your traffic traverses a Spectrum-managed handoff between you and the DPSCLOUD, you may experience sporadic issues.

Unfortunately, if you are experiencing these issues, there is not much we can collectively do to impact it unless you have an alternate ISP at your location(s). You may also wish to contact your ISP.

Jun 21, 09:59 EDT
Monitoring - This alert is informational in case your users are experiencing these issues and use Spectrum.

Over the past hour, we've seen a subset of customers using the Spectrum ISP have intermittent connectivity issues. We monitor customer locations using Spectrum, as well as a number of us use Spectrum from our homes. This seems to be impacting Spectrum Residential and Spectrum Business Customers. So far, the issues seem limited to the Northeast and Midwest. This is similar to yesterday, though the problem seems to impact fewer users.

This hasn't been enough to keep anyone from working, but it is a nuisance in that it can make the desktop experience seem to lag behind user input, can result in sessions stating "Reconnecting...", desktops that momentarily disconnect, or final delivery files going to DELIVERY RETRY/DELIVERY FAIL.

None of the DPSCLOUD hostings leverage Spectrum as a primary circuit, so those systems are completely unaffected and have remained online. That said, if your office or your telecommuting users leverage Spectrum and/or your traffic traverses a Spectrum-managed handoff between you and the DPSCLOUD, you may experience sporadic issues.

These same users confirm that sometimes websites do not load on their computer, but a refresh brings them up. Further confirming the ISP issue.

Unfortunately, if you are experiencing these issues, there is not much we can collectively do to impact it unless you have an alternate ISP at your location(s).

Jun 21, 09:30 EDT
Jun 20, 2022
Resolved - This issue appears to now be resolved at Spectrum. If you continue to have intermittent connectivity issues *AND* you use Spectrum ISP, you should reach out to your carrier.
Jun 20, 13:10 EDT
Monitoring - This alert is informational in case your users are experiencing these issues and use Spectrum.

Over the past two hours, we've seen customers using the Spectrum ISP have intermittent connectivity issues. We monitor customer locations using Spectrum, as well as a number of us use Spectrum from our homes. This seems to be impacting Spectrum Residential and Spectrum Business Customers. So far, the issues seem widespread in the Northeast, Midwest, Mid-Atlantic, and Southeast.

This hasn't been enough to keep anyone from working, but it is a nuisance in that it can make the desktop experience seem to lag behind user input, can result in sessions stating "Reconnecting...", desktops that momentarily disconnect, or final delivery files going to DELIVERY RETRY/DELIVERY FAIL.

None of the DPSCLOUD hostings leverage Spectrum as a primary circuit, so those systems are completely unaffected and have remained online. That said, if your office or your telecommuting users leverage Spectrum and/or your traffic traverses a Spectrum-managed handoff between you and the DPSCLOUD, you may experience sporadic issues.

Unfortunately, if you are experiencing these issues, there is not much we can collectively do to impact it unless you have an alternate ISP at your location(s).

Jun 20, 11:16 EDT
Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.

Jun 14, 2022

No incidents reported.

Jun 13, 2022

No incidents reported.