All Systems Operational

About This Site

We attempt to update our customers in realtime as issues either directly or indirectly impact DPS Cloud Services. All users of the DPS Support Desk are automatically registered for updates. If you'd like to receive realtime communications, please click subscribe on the top of this page.

The majority of the time, issues are related to customer Internet Service Providers (ISPs) or hand-offs between them. To check on current known Global ISP Issues, check both https://app.fing.com/internet/outages and https://downdetector.com

All systems are hosted in the Microsoft Azure Cloud. To check for Global Issues and Outages related to Microsoft Azure, visit https://status.azure.com and click on the continent that your system is hosted in. For issues related to Microsoft Office, visit https://status.office.com and click on the services you use.

For Global Issues and Outages related to Adobe Creative Cloud, visit http://status.adobe.com and click on the services you use.

If you are having an issue unrelated to any of this, please log a ticket at https://dpsadtracker.zendesk.com

DPS AdTracker®:Cloud Platform Services ? Operational
Order Entry / Business System Feeds ? Operational
AdTracker:Online (ATOL) Websites ? Operational
ATOL Services (Submission, Proofing, Insert, Mail) ? Operational
Output Systems (AutoEPS, Preflight, Toning) ? Operational
Third-Party Vendor Integrations Operational
Customer Provided Systems / Other Operational
FTP / SFTP Intake Services Operational
DPS AdTracker®:Customer Support + Development Operational
DPS Connect Remote Support (connect.dpsadtracker.com) Operational
DPS Help Desk (dpsadtracker.zendesk.com) Operational
Microsoft Azure + Office Cloud Services Operational
Azure Active Directory (AAD) Operational
Microsoft Teams + Phone System Operational
Windows Virtual Desktop (WVD) ? Operational
Datacenter / Internet Connectivity Operational
DPSCLOUD - USA-based Hosting Operational
DPSCLOUD - East Asia/Oceania-based Hosting Operational
DPSCLOUD - India-based Hosting Operational
Azure - North Central US (Chicago) Region Operational
Azure - South Central US (San Antonio) Region Operational
Azure - East Central (Virginia) Region Operational
Azure - East Asia (Hong Kong) Region Operational
Azure - New Zealand (Auckland) Region Operational
Azure - West India (Mumbai) Region Operational
Microsoft Office 365 Services Operational
Third-Party Cloud Services + Applications ? Operational
Google Apps Google Docs Operational
Google Apps Google Drive Operational
Google Apps Google Chat Operational
Google Apps Gmail Operational
1Password AWS S3 (us-standard) Operational
1Password AWS CloudFront Operational
1Password AWS route53 Operational
1Password Syncing items between your devices Operational
1Password Sign in Operational
1Password Sign in Operational
1Password Syncing items between your devices Operational
1Password Access to passwords and other items Operational
1Password Multi-factor Authentication (MFA) Operational
1Password Saving password and other items Operational
1Password SSO (Single Sign On) Operational
1Password Multi-factor Authentication (MFA) Operational
1Password Saving password and other items Operational
1Password Access to passwords and other items Operational
Akamai Edge Delivery Operational
Akamai Global Traffic Management Operational
Akamai Image Management Operational
GitHub Copilot Operational
GitHub Actions Operational
GitHub API Requests Operational
GitHub Codespaces Operational
GitHub Git Operations Operational
GitHub Issues Operational
GitHub Packages Operational
GitHub Pages Operational
GitHub Pull Requests Operational
GitHub Webhooks Operational
GitHub Visit www.githubstatus.com for more information Operational
SendGrid API Operational
SendGrid Billing Operational
SendGrid Email Activity Operational
SendGrid API v3 Operational
SendGrid SMTP Operational
SendGrid API v2 Operational
SendGrid Marketing Campaigns Operational
SendGrid Statistics Operational
SendGrid Website Operational
SendGrid Event Webhook Operational
SendGrid Parse API Operational
Adobe Creative Cloud (Login, Licensing, Cloud Services) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 27, 2024

No incidents reported today.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Resolved - This information is being provided for informational purposes only. All DPS services and software are operational, though you may have connectivity issues if you are using an impacted carrier.

**UPDATE**
At this time, all Cellular Carriers in the US are reporting services are fully restored. If you are having an issue, please contact your wireless provider.

News can be found here: https://www.nbcnews.com/news/us-news/live-blog/internet-cell-outage-live-updates-rcna139965

Feb 22, 15:58 EST
Update - This information is being provided for informational purposes only. All DPS services and software are operational, though you may have connectivity issues if you are using an impacted carrier.

AT&T reports that 75% of its network has been restored. There are still lingering issues. Other carriers are also improving. Cricket Wireless is backed by AT&T, so it's important to note that this network was equally impacted.

Further details can be found here:
https://www.nbcnews.com/news/us-news/live-blog/internet-cell-outage-live-updates-rcna139965

This is outside of the control of DPS and impacts the services and software our customers use outside of our own services. Please continue to monitor this or contact your carrier.

Feb 22, 14:59 EST
Monitoring - This information is being provided for informational purposes only. All DPS services and software are operational, though you may have connectivity issues if you are using an impacted carrier.
 
Customers in multiple US States are reporting widespread outages on the cellular networks of AT&T, Verizon, and T-Mobile. This may have the adverse effect of preventing users from using Multi-Factor Authentication (MFA/2FA) if they rely on SMS/Text or Cellular Callback methods. Nearly every major software company and service requires MFA/2FA in some format. Your cellular service may not work and/or your MFA/2FA confirmation may not be delivered unless you are on Wi-Fi or use a backup token provided by your authenticator app. If you have further concerns about your service, you may wish to contact your cellular provider.

Furthermore, if your location uses cellular Internet as a primary Internet Service Provider, then you may be unable to connect.

This story is being covered by most major news outlets. We urge customers to continue to follow the story at the outlet of their choosing. Here are two such articles:

https://www.usatoday.com/story/tech/2024/02/22/att-outage-service-down/72695579007/

https://www.nbcnews.com/news/us-news/t-verizon-t-mobile-customers-hit-widespread-cellular-outages-us-rcna139938

AT&T specifically reports this: " Some customers in your area are having trouble making or receiving calls. As a result, we are experiencing long hold times. We apologize for this inconvenience and we are working to resolve this issue. "

You can also monitor along at AT&T, though we've found their information can lag behind news outlets and social media:
https://www.att.com/outages/

Verizon: https://www.verizon.com/support/check-network-status/

This is outside of the control of DPS and impacts the services and software our customers use outside of our own services. Please continue to monitor this or contact your carrier.

Feb 22, 09:17 EST
Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.