DPS AdTracker Status

All Systems Operational

About This Site

We attempt to update our customers in realtime as issues either directly or indirectly impact DPS Cloud Services. All users of the DPS Support Desk are automatically registered for updates. If you'd like to receive realtime communications, please click subscribe on the top of this page.

The majority of the time, issues are related to customer Internet Service Providers (ISPs) or hand-offs between them. To check on current known Global ISP Issues, check both https://app.fing.com/internet/outages and https://downdetector.com

All systems are hosted in the Microsoft Azure Cloud. To check for Global Issues and Outages related to Microsoft Azure, visit https://status.azure.com and click on the continent that your system is hosted in. For issues related to Microsoft Office, visit https://status.office.com and click on the services you use.

For Global Issues and Outages related to Adobe Creative Cloud, visit http://status.adobe.com and click on the services you use.

If you are having an issue unrelated to any of this, please log a ticket at https://dpsadtracker.zendesk.com

Uptime over the past 90 days. View historical uptime.

DPS AdTracker®:Cloud Platform Services Operational

90 days ago

100.0 % uptime

Today

Order Entry / Business System Feeds Operational

AdTracker:Online (ATOL) Websites Operational

ATOL Services (Submission, Proofing, Insert, Mail) Operational

Output Systems (AutoEPS, Preflight, Toning) Operational

Third-Party Vendor Integrations Operational

Customer Provided Systems / Other Operational

FTP / SFTP Intake Services Operational

DPS AdTracker:AI Ad Copy Assistant Operational

90 days ago

100.0 % uptime

Today

DPS AdTracker®:Customer Support + Development Operational

DPS Connect Remote Support (connect.dpsadtracker.com) Operational

DPS Help Desk (dpsadtracker.zendesk.com) Operational

Microsoft Azure + Office Cloud Services Operational

90 days ago

100.0 % uptime

Today

Azure Active Directory (AAD) Operational

Microsoft Teams + Phone System Operational

Windows Virtual Desktop (WVD) Operational

Datacenter / Internet Connectivity Operational

DPSCLOUD - USA-based Hosting Operational

DPSCLOUD - East Asia/Oceania-based Hosting Operational

DPSCLOUD - India-based Hosting Operational

Azure - North Central US (Chicago) Region Operational

Azure - South Central US (San Antonio) Region Operational

Azure - East Central (Virginia) Region Operational

Azure - East Asia (Hong Kong) Region Operational

Azure - New Zealand (Auckland) Region Operational

Azure - West India (Mumbai) Region Operational

Microsoft Office 365 Services Operational

Microsoft Bing Search Engine and Services Operational

90 days ago

100.0 % uptime

Today

Microsoft Copilot Operational

90 days ago

100.0 % uptime

Today

Azure OpenAI Services Operational

90 days ago

100.0 % uptime

Today

Third-Party Cloud Services + Applications Operational

90 days ago

100.0 % uptime

Today

Google Apps Google Docs Operational

Google Apps Google Drive Operational

Google Apps Google Chat Operational

Google Apps Gmail Operational

1Password AWS S3 (us-standard) Operational

1Password AWS CloudFront Operational

1Password AWS route53 Operational

1Password Syncing items between your devices Operational

1Password Sign in Operational

1Password Syncing items between your devices Operational

1Password Access to passwords and other items Operational

1Password Multi-factor Authentication (MFA) Operational

1Password Saving password and other items Operational

1Password SSO (Single Sign On) Operational

1Password Multi-factor Authentication (MFA) Operational

1Password Saving password and other items Operational

1Password Access to passwords and other items Operational

Akamai Edge Delivery Operational

Akamai Global Traffic Management Operational

Akamai Image Management Operational

GitHub Copilot Operational

GitHub Actions Operational

GitHub API Requests Operational

GitHub Codespaces Operational

GitHub Git Operations Operational

GitHub Issues Operational

GitHub Packages Operational

GitHub Pages Operational

GitHub Pull Requests Operational

GitHub Webhooks Operational

GitHub Visit www.githubstatus.com for more information Operational

SendGrid API Operational

SendGrid Billing Operational

SendGrid Email Activity Operational

SendGrid API v3 Operational

SendGrid SMTP Operational

SendGrid API v2 Operational

SendGrid Marketing Campaigns Operational

SendGrid Statistics Operational

SendGrid Website Operational

SendGrid Event Webhook Operational

SendGrid Parse API Operational

OpenAI ChatGPT Operational

90 days ago

100.0 % uptime

Today

Google Search Engine and Services Operational

90 days ago

100.0 % uptime

Today

DuckDuckGo Search Engine and Services Operational

90 days ago

100.0 % uptime

Today

Adobe Creative Cloud (Login, Licensing, Cloud Services) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 7, 2025

No incidents reported today.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

Microsoft Windows Virtual Desktop

Resolved - Microsoft has advised us that ultimately none of our resources and customers were impacted. We're closing this issue.

The summary from Microsoft is: "We have concluded our investigation of the alert and confirmed that your resources are healthy, and you were not impacted by this issue. We apologize for any inconvenience caused."

Here is the full text of the Microsoft Advisory Update:
"Service: Windows Virtual Desktop

Region: Southeast Asia, East US, West US 2, West US 3, Canada Central, UK South, South India, North Central US, West India, Jio India West, Central US, Japan West, Australia Southeast, Central India, East US 2 EUAP, East Asia, Canada East, West US, South Africa North, West Europe, East US 2, Central US EUAP, Japan East, Korea South, Brazil South, UK West, West Central US, South Central US, North Europe, Australia East, Korea Central

Event tags: --

What happened?

At 11:00 UTC on 03 November 2025, we received a monitoring alert for a possible issue with Azure Virtual Desktop. We have concluded our investigation of the alert and confirmed that your resources are healthy, and you were not impacted by this issue. We apologize for any inconvenience caused."
Nov 3, 11:50 EST

Monitoring - Microsoft has notified us that select customers may experience issues with Windows Virtual Desktop. There is conflicting information about if this is limited to those hosted in "US East" or those that may be routing into the Microsoft Azure backbone via "US East". Our resources are hosted in North Central US and South Central US, though customers typically utilize the closest Azure Region to them for routing in to the Microsoft Azure network backbone.

At this time, no customers have reported any issues and things appear to be operating normally. We share this advisory in an abundance of caution if you have certain users unable to connect.

Here is the text of the Microsoft Advisory:

"Service: Windows Virtual Desktop

Region: Southeast Asia, East US, West US 2, West US 3, Canada Central, UK South, South India, North Central US, West India, Jio India West, Central US, Japan West, Australia Southeast, Central India, East US 2 EUAP, East Asia, Canada East, West US, South Africa North, West Europe, East US 2, Central US EUAP, Japan East, Korea South, Brazil South, UK West, West Central US, South Central US, North Europe, Australia East, Korea Central

Event tags: --

Impact Statement: Starting at 11:00 UTC on 03 Nov 2025, a subset of customers using Windows Virtual Desktop in East US may experience issues with resources hosted in this region.

Current Status: We are aware of this issue and are actively investigating. The next update will be provided as events warrant."
Nov 3, 09:01 EST

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

Global Microsoft Incident

Resolved - All of our issues are no longer reporting problems. We're going to cease monitoring this.

Update from Microsoft:
"We have completed deployment of our ‘last known good’ configuration, and recovery is progressing steadily. We are currently recovering nodes and re-routing traffic through healthy nodes across the global fleet. As recovery continues, some requests may still land on unhealthy nodes, resulting in intermittent failures or reduced availability for a subset of customers.

This recovery effort involves reloading configurations and rebalancing traffic across a large number of nodes to restore full operational scale. The process is gradual by design, ensuring stability and preventing overload as dependent services recover.

The AFD service is now operating above 98% availability. While the majority of customers and services are mitigated or seeing strong improvement across affected regions, we are continuing to work on tail-end recovery for remaining impacted customers and services. We have revised our mitigation time and are currently tracking toward full mitigation by 00:40 UTC on 30 October 2025, though we will communicate if mitigation is achieved sooner."
Oct 29, 20:11 EDT

Update - At this time, the majority of services are operational. We will leave this issue open to track it in case.

From Microsoft:
"We initiated the deployment of our ‘last known good’ configuration, which has now successfully been completed. Customers may have begun to see initial signs of recovery. We are currently recovering nodes and routing traffic through healthy nodes, and as we make progress in this workstream, customers will continue to see improvement.

...

At this stage, we anticipate full mitigation within the next four hours as we continue to recover nodes. This means we expect recovery to happen by 7:20 US/EDT on 29 October 2025.."
Oct 29, 16:22 EDT

Monitoring - An update from Microsoft:
"We have pushed our ‘last known good’ configuration, and customers may begin to see initial signs of recovery. We are currently recovering nodes and routing traffic through healthy nodes, and as we make progress in this workstream, customers will continue to see improvement.

Customer configuration changes will remain temporarily blocked while we continue mitigation efforts. We will notify customers once this block has been lifted.

Some customers may also have experienced issues accessing the Azure management portal. We have failed the portal away from AFD to mitigate these access issues. Customers should now be able to access the Azure portal directly, and while most portal extensions are functioning as expected, a small number of endpoints (e.g., Marketplace) may still experience intermittent loading problems.

We are continuing to monitor progress closely and will provide an ETA for full mitigation within the next 20 minutes as we assess recovery across the AFD service."
Oct 29, 15:04 EDT

Identified - Since approximately 12:00PM US/EDT, some customers in certain locations began experiencing sporadic issues reaching Azure hosted websites, Azure Windows Virtual Desktop (WVD), Office 365 resources, and Microsoft 365 Portals.

This does not appear to be impacting all customers in every location. If you are experiencing this, Microsoft is currently working on remediation.

Their latest update states:
"Users may be unable to access the Microsoft 365 admin center and see delays when accessing other Microsoft 365 services. Customers and Microsoft services leveraging Azure Front Door (AFD) may have experienced latencies, timeouts, and errors.

Current status:

We have initiated the deployment of our last known good configuration, which is expected to complete within 30 minutes. As this deployment progresses, customers should begin to see initial signs of recovery. Once completed, we will begin recovering nodes and routing traffic through these healthy nodes.

Customer configuration changes will remain temporarily blocked while we continue mitigation efforts. We will notify customers once this block has been lifted.

Some customers may also have experienced issues accessing the Azure management portal. We have failed the portal away from AFD to mitigate these access issues. Customers should now be able to access the Azure portal directly, and while most portal extensions are functioning as expected, a small number of endpoints (e.g., Marketplace) may still experience intermittent loading problems.

We do not yet have an ETA for full mitigation, but we will provide another update within 30 minutes, once the deployment has completed."

You may also follow at Microsoft's Service Health Status page:
https://status.cloud.microsoft/

Some news articles relating to this include:

USAtoday: https://www.usatoday.com/story/tech/2025/10/29/is-microsoft-azure-365-down-outage/86966264007/

CNBC: https://www.cnbc.com/2025/10/29/microsoft-hit-with-azure-365-outage-ahead-of-quarterly-earnings.html?msockid=14586b29e31f69fe06e47a5fe2f96858
Oct 29, 14:29 EDT

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

All Systems Operational

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